General

GAIA Gems and Jewellery is fully committed to providing a secure website and shopping experience for our customers. We are committed to protecting your privacy. In accordance with the Privacy Act 1988 and the December 2001 amendments to the ‘Act’, any personal information collected through www.gaiagemsjewellery.com.au (the Site) will be treated with the strictest of confidence and stored securely.

Personal Information we collect

The information we collect from customers helps us to personalise and continually improve your shopping experience at GAIA Gems and Jewellery.

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Order Information

We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our discounts, promotions and offers. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.

E-mail Communications:

We will send emails to you to verify your level of satisfaction and purchase experience with us. By no means this is intended to hassle you but on the contrary, we will use this to channelise tips, offers and opportunities that we may want to recommend for you. Also, because our purpose is to minimise waste, we may send you some digital information with tips to maintain your jewellery and interesting facts about jewellery fashion trends.

How we use your personal information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Behavioural Advertising and Analytics (Google & Facebook)

The GAIA Gems and Jewellery website utilises 3rd party vendor remarketing tracking cookies (like the Google AdWords tracking cookie and Facebook Pixel).

Remarketing through the use of remarketing tracking cookies or pixels enables us to show ads across the internet to you after you have visited our website.

We do not collect any personally identifiable information through the use of Google or Facebook analytics services.

The third-party vendors, such as Google and Facebook, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our services.

You may opt-out of Google’s use of cookies by visiting the Ads Preferences Manager.

You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at info@gaiagemsjewellery.com.au